How are modern Waste Management Software transforming the industry processes?
Time to put the old systems into the ‘Trash’!
The entire world is talking about the rising environmental concerns. ‘Go Green’ initiatives are undertaken at every level to abide by the nature conservation policies. One of the most important aspects of preserving the environment is to ensure proper waste management. In addition to that, the waste management process itself should be eco-friendly, customer-friendly and budget-friendly.
A look at the journey so far…
Waste management processes are handled by municipalities and private companies to maintain a clean and healthy living environment. It involves scheduling, collecting the junk and waste, invoicing, transporting, disposing of, treatment and regulating the working. It is primarily divided into in-office and in-field operations. The office work incorporates managing the task scheduling, service contracts and requests and customer management. Whereas the field workforces venture out to collect waste and dispose of, adhering to the legislation.
As simple as it may sound, but the entire waste collection process requires complete coordination. Considering the traditional methods, organising the waste management work was accomplished using paper-based systems. Moving to the next level, spreadsheets and computer-based notes took over. All these legacy systems have failed to match the digitised business ecosphere.
The future belongs to those who understand that doing more with less is compassionate, prosperous, and enduring, and thus more intelligent, even competitive.
-Paul Hawken
Because it is necessary to change…
Business requirements and customer expectations have evolved over the time. With the power of Internet and smartphones, a digital transformation is no more just an option. With a small margin in hand, balancing the budget and customer satisfaction has put up the waste organisations under pressure. Just like any other sector, waste management is also prone to avail the benefits of the new-age technology.
Modern cloud-based waste management solutions and mobile applications facilitate flexible working and optimised service delivery. Councils having their in-house services or outsourcing the waste collection services are bound to leverage maximum using the dedicated software platform. For instance, UPRN and USRN help to fetch the exact address and route the workers optimally saving time & fuel. For private waste management companies, it is easier to gain more profits with a systematic process.
At a glance, following challenges are successfully solved with the use of specialised waste management system–
Performance Breaches
Mobile phones are not merely a communication device. The correct use of these smartphone apps helps to realise many professional outcomes. The Mobile Worker application for in-field service assistants is the perfect tool to raise the bar of productivity. There is no scope to waste time or get occupied in repetitive less important work. Drivers and service assistants receive all the work orders on their mobile apps, get their route optimised and follow the schedule along with incorporating any new upsell orders.
Lack of Control
The most appreciated aspect of employing these modern waste management solutions is the capability to track your crew and fleet. Supervisors and back-office executives can monitor the in-field workforce. This ensures their safety over and above the provision to allocate any ad-hoc task to the nearest crew member on an urgent basis. Also, the updates done by the staff in the mobile worker app are seamlessly and securely synchronised over the cloud. The information is accessible only to the authorised members based on their role.
Disordered Administration
Automation is magical! When handled carefully and customised to the exact needs, automated workflows reduce a lot of manual efforts. Employees focus more on business-oriented tasks. Desk executives use the administration platform for smart scheduling and job dispatch, setting up automatic workflows to trigger actions, manage recurring tasks, weighbridge integration, exceptions and alternate arrangements and be answerable to the customers. It plays a significant role in managing service contracts and asset maintenance as well.
Cost and Quality Considerations
Everything comes at a price. But what matters is the worth of that price. Waste management solutions delivered as cloud services maximise your ROI. With no extra expenditure, these solutions help you manage SLA (service level agreements) and comply with the environment legislations. Improve service delivery by streamlining coordination and communication. Measure the success parameters with the help of customised reports. Create new business opportunities with future decisions based on the accurate analysis.
Timely Customer Service
In this connected era, people demand a lot more than before. A waste management company has to scrutinise their time and money investments to deliver proper customer support. Customer self-service web portal and mobile apps are a part of the waste management solution. It facilitates the customers to book their requests, pay online, know about their bin collection days, reschedule, access the knowledge base, and keep a check on collection calendar. It gives them extended availability across 24 hours without extra manpower.
Chase the waste with an idyllic tech crest…
For the whole waste management industry, it is wise to consider the bigger picture involving every aspect of the workforce, fleet and customer management. Waste management solutions encircling all strategic operations are paving the way to the future of this sector.
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iTouchVision is one of the world’s leading cloud-based service providers with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.
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