Success Story: How did a local Council achieve ROI within 24 hours?

Trust in facts and proven results, not just words!

Digital Governance is the catalyst to transform the public sector and make it a people-driven process. The acceptance of mobile technologies globally as effective communication method has created opportunities for citizen interaction with government.

From the long procedures involving a number of steps and different people to accomplish a certain task, native applications with a specific purpose make it much easier for the government to provide facilities and serve their own people. On the other side, citizens can contribute to the progress and engage with the councils through a well-defined way using the digital platform.

Citing the importance of such advancements, the council introduced the digital platform for Green Garden Waste Collection using our cloud-based solution. The citizens were encouraged to use the website portal and mobile application of the council to register for garden waste collection and send their request as well as pay online.

The result was worth it as the council obtained ROI within a day of starting this process and saw over 1708 people signing up for green garden waste collection on the very first day.

Green Garden Waste collection involves collecting the waste like grass clippings, hedge, twigs, old plants, weeds, branches, leaves and sticks, wood shavings, and other such materials.

The citizens can get all the information related to dates, duration of the collection, terms and conditions, pricing and other necessary details on the website itself.

The main features that engrossed citizens and council to acknowledge the usage of this channel are as listed below –

Simple Intuitive Interface

With the aim to reduce the burden of people queuing up to register their request outside council offices, a user-friendly interface is designed for the convenience of one and all. The web portal can be managed with no overhead on the system.

Secure Payment

Allowing citizens to use a flexible and secure payment gateway on the customer portal itself makes it a completely dedicated module. It is ensured that payment for every subscription of the green garden waste collection is done easily, securely & safely.

No specialized requirements

We believe in keeping things simple; the designed portal can be used on any device and browser. Further, the back-office agents can track the subscriptions and requests made by the citizens and allocate tasks to the concerned team.

Easy Integration

Introducing a new feature demands integration and synchronization with the existing system to preserve consistency of data. This module for green garden waste can be integrated seamlessly into the current refuse management system in use by the organisation.

Accessibility & Availability

Flexibility & facility is given to the citizens to use the portal from different channels and devices. Also, they can save time by having a 24×7 access to the system and council facilities can be available to the citizens.

It was a proud moment to be the backbone of this successful venture started by the council. We are pleased to develop such customized modules and software as per the industry requirements.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.