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Track the related information together with
Social Care Management Software
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Linking related service requests and cases belonging to the same person or team is easily manageable with
social care management software. It presents an overall picture of association of the end-user with the organisation.
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Case administrator can view all the service requests and cases of a specific person or his team or family members
and link them as per defined semantics.
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Social care management software allows viewing all the information together for related cases, their history,
threaded discussions, service requests, dates, progress, actions, allocated tasks, and assigned teams.
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Where and how to link the cases and service requests?
The user interface of the case administrator screen introduces a Link Case/Request section. All the service requests and cases registered within the system are prepopulated in a list. To link a case with other case or service request, admin can select from the drop down list, set the relationship and associate them. It becomes easy to refer to linked cases, access and edit the information as applicable.
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Processes are streamlined and predictable as the repeatable elements of case handling are encapsulated in a standard manner
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Case workers & users have a better view of the overall progress of a case
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It becomes easy to share information, add notes or initiate discussions on particular stages as well as allowing inter-agency collaboration and hand-off in complex cases
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Determine all the cases associated with a particular contact at any time to assess whether there are any conflicts or areas of risk
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Associate different parties to the case and link contact details
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Employees can raise and link service requests via the online self-service portal and the mobile apps
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