Shift Management for Field Service

Field Service is an industry which has no limitations of locations, time, and work. FLEXIBILITY in worker shifts and MOBILITY in work methods is the key to success. A field service company, no matter how many field employees it has, can make the most of them with proper shift management and optimized scheduling ensuring even workload distribution.

Since the field service work already demands a lot of travelling by the staff, things should be made as easy as possible so that minimum efforts are wasted in just travelling. The other aspect of field service management is – Work-order Ticket can come 24×7! Similarly, there may be a mix of technicians who would have different preferences to provide their work outcome. The problem arises if there’s no provision to record work updates of the field staff when back-office team’s work timings are over. This can put a big LIMIT on your business growth!

“Survey shows there is 78% reduction in overtime for companies having efficient shift management with software.”

But, How can software help in this process?

iTouchVision’s dedicated software for Field Service Management covers 360 degrees of your work aspects on a secure cloud platform. At any point of time, the task and customer information are available in the same format to your back-office staff as well as field staff. The use of software eliminates DEPENDENCY of field staff on a specific device or premises machines for updating their work. As they get the entire schedule on their mobile application, the field workers can accept and do their job as and when it is possible considering the priority and availability.

What will iTouchVision’s Field Service Software do for my company?

Reflecting over all the requirements from our clients and communicating with the REAL workers on field got our team to have a better understanding of what is exactly needed. Our software provides SaaS to the field service companies enabling them to manage their workforce by hosting all the details on it. Any update can be made by the field worker on his device irrespective of time, or by the office team when they are available and that will be synchronized to the entire master data. This will make things easier for one and all to do the work with their own CONVENIENCE and AVAILABILITY without dependency.

Why should my company implement iTouchVision’s Field service solution?

Well, we are not primarily inclined just to sell our software, but we aim to actually make you experience the TRANSFORMATION of field service management with the technology. “Real time synchronization, Offline Integration, Secure Cloud Services, Agile Software and Mobility to Work” are few of the number of benefits. The field staff can choose their preferences to work and the back office team can schedule jobs with our software accordingly. The WORK GOES ON no matter what – that’s the culture we bring to the business.

There is more to discover on field service management with us. You can sign up for a free demo or connect to us in the digital world on Facebook, Twitter, Google plus, and Linkedin.