Mobile Workforce Management

Manual Scheduling versus Auto Scheduling

Mobile Workforce Management for field service has come a long way from traditional definition, where it was only limited to certain large organizations with specialized workers to modern day enterprises today. A look-back into years when field service workforce was managed completely with only manual efforts for receiving customer work-orders, dispatching jobs with on-paper details, scheduling the day for each worker separately, calculating completion ratio, checking files for task details and a bunch of related chores to be handled by back office team and field time.

All these problems and requirements made it mandatory for the company to have a large workforce to achieve customer satisfaction and give them timely service. But, we say, that was a pretty OLD thing. In this era of SMART generation, an enterprise can make it more with less – and we mean our WORDS! iTouchVision’s Mobile Workforce Management for field service with Optimized Scheduling capabilities have done wonders for the field service providers. Let us make you aware of some facts and figures with comparison-

An increase of 50% in Field service Job Completion per day and 7 more jobs on average attended and completed each week by each worker!

So that sounds worth it, right? But how do we make it happen?

Manual Scheduling

If you have not experienced this kind of growth and efficiency for your FSM business, then perhaps you are quite out-of-league from your competitors. If your company still loads up the entire responsibility of assigning work-orders and job allocation to an office manager, then you really won’t be tagged as “Modern Field Service Company”. The human driven scheduling methods become a hurdle for the enterprise to grow. Manual Scheduling of jobs with sticky notes, printed papers or files for field service technicians makes it-

  • cumbersome for the manager
  • uneven work distribution
  • wrong workers being sent with poor knowledge about a particular job
  • customer’s frustration over waiting
  • a tedious process to search the available worker
  • dependency on human work
  • less number of jobs being completed in a day
  • no way to allocate an urgent incoming job

 

It’s high time to move over this!

Automated Scheduling

Effective job scheduling is coordinated by the field service software, utilizing various details of your field staff. The rules-based logic sets the daily and weekly schedule for every worker, informs the on-site worker on a mobile, sends reminders and makes it easy for a manager to dispatch jobs for every incoming ticket. The worker can accept the job or decline and hence you can reallocate it at the very moment. The work-orders are scheduled and dispatched to enhance mobile workforce management considering-

  • Worker’s skills and knowledge (To have high first-time fix rate)
  • Current location (To ensure minimum travel)
  • Availability during the day (To resolve it in minimum time)
  • Shift preferences (To make it balanced)
  • Pending tasks and total work load (To do justice to all workers)
  • Customer History (To make it more easy)
  • Real-time tracker (To make it quick)
  • Error – free allocation (To avoid any repetition)

 .

 The Brighter side of your FSM business!

Mobile Workforce Management
Mobile Workforce Management Calender
Mobile Workforce Management Dates

.

A well-designed Field service software with high-end Scheduling capabilities is a factor which will boost your staff productivity with “Worker Visibility, Real-time Reporting and Dynamic Dispatch”. iTouchVision’s Field Service Management software puts up all the pieces to solve this puzzle of jobs and arranges it in the work calendar making it as easy as it can be. The best part- this gives you higher customer satisfaction with no extra cost due to better mobile workforce management.

A live demo can give you more insights, help you diversify business and meet your scheduling needs with our software. Contact us or get social on Facebook, Twitter, Google plus with your requirements.

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.