Mobile Field Service Software

Location based Routing and Benefits

The evolution of automation has made smartphones – the pocket technology as a perfect choice to do and track the work. To serve their customers in the best way and amplify the business effectiveness, the service organizations are persistently looking for ways to make their staff more efficient and raise their standards. The importance of mobility with mobile field service software has gained attention all over as a measure to enhance the business processes.

Integrating Mobility in the corporate stratagem boosts the functioning methodology of service organizations – the team can resolve issues faster, service requests get the required consideration immediately and every customer gets a response for his demand on time. The use of mobile field service software reaps in these benefits by scheduling, automating and tracking the tasks.

To meet Industry-Specific requirements, we have native apps that can be configured and utilized in Sales & after sales, HR services, Delivery services, construction, waste management and others as per the need. The workforce employed to service the customers is managed effectively with location based distribution by iTouchVision’s MobileWorker – the mobile field service software app in following ways:

Auto Routing

The field worker gets all his tasks on mobile, once he accepts his set of tasks at the start of the day, MobileWorker gives him a perfect route with the minimum distance to travel. The “Auto-Routing” feature also facilitates the field personnel to get the quickest route from his present location of the current request to his next job work using navigation. The unnecessary trips, vehicle wear and tear, waste of fuel and time can be completely avoided as the workers have the accurate information about location and nature of the job to be done.

Time Tracking

The back office team can analyze the worker’s performance with the time spent and utilized effectively. Time tracking also ensures end-to-end service request management to meet the customers’ expectations. It empowers organizations to have a control over the field workers by monitoring the tasks given to them. The time taken to complete a particular job determines employee’s skills and also gives a guide to keep the customers informed about the task status.

Scheduling

With MobileWorker, scheduling and dispatching jobs has become a one-click process. As per the priority of the service request and location of the appropriate available with the office team, the set of jobs can be scheduled for the workers on the field. Also, certain requests that need to be done on a regular basis can be fixed as per the schedule using worker’s information. Scheduling confirms that “Right person is doing the Right job at Right Location.”

Dynamic Allocation

MobileWorker extends the task allocation features with dynamic job assignment and alerts. Any new request received by the back-end team is assessed and allocated to a particular worker or team in no time. This is done considering their location and time tracker which helps to complete more tasks in a single day. The real-time synchronization helps to give a rapid response, quick completion of the job to meet service-level agreements (SLAs) and controls costs.

Mobile Field Service Software AutoRouting
Mobile Field Service Software Scheduling

Use-case Scenario

Here’s a real scenario of a field service technician visiting a request site having the iTouchVision’s MobileWorker app.

  1. The field service technician gets the list of open requests on his MobileWorker.
  2. He accepts his set of jobs as per his skills and location; using auto-routing he gets a roadmap to travel.
  3. Whilst the completion of his task, the back-end team sends a new request to him nearby his location.
  4. The technician gets the notification on MobileWorker app with all the service request details, route directions, priority and all other details.
  5. The technician accepts and routes his next hour of schedule.
  6. He completes the job, updates the status and takes the signature of the concerned person.
  7. The customer feels happy to see his request getting done and feels reliability on the organization.
  8. The supervisor monitors the time and number of jobs and distributes the next tasks accordingly.

Our Mobile Field Service Software – “MobileWorker” is available across all platforms and integrated with the contact centre, knowledge base and any other module required by the organisation to provide a business outcome. Optimize the working of your field workers with lower costs and latest ways to deliver a quick return on your investment.

iTouchVision’s MobileWorker solution can be customized & configured to suit the usage for public sector organizations, education & university needs, service & delivery industries, construction business, healthcare and more. Sign up with us to know more.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.