Do you know the importance of

HR Help desk Software?

Implement Human Resources Management practices involving people with the touch of technology.

In the Internet-driven information age, organizations and departments are experiencing the ease and convenience by leveraging the right technology. Most of the modern-age businesses are being hugely dependent on the digital platforms and ICT for smooth coordination.

Managing the employees and HR services efficiently within the limited cost needs the balance of people and smart technology. With the advent of networking and internet in all areas of business, including human resources, a huge transformation has been witnessed in the HR practices.

Organizations looking to bring a change in their HR working need to drive their attention to the new HR service delivery model with the technology at base. It is realized that it becomes a mess for the HR team handling just the administrative queries and repetitive information, getting diverted from other aspects of their work. To deal with this situation, businesses are empowering their HR departments with automated case management.

What does HRM comprise of?

According to Valverde et al. (2006), Human Resource function is “all managerial action carried out at any level regarding the organization of work and the entry, development and exit of people in the organization so that their competencies are used at their best in order to achieve corporate objectives”.

Human resource management encompasses functions to ensure smooth working of the entire organization. But, with the repeated complaints, disputes, manual assessments, your HR can simply be in a ball and chain situation.  Ideally, HR transformation emphasizes on spending less time on administration and transactions, and more time on adding value as close as possible to the business units. For the real successful HRM, it is fundamental that HR knows the line of difference and right means to separate administrative and service delivery operations from its strategic work.

The companies facing the pressure to meet the financial constraints results in a smaller budget and reduced HR staff. This further means the tasks related to HR must be executed effectively using the right tools.

What is HR Help desk Software?

HR help desk software is essentially designed to manage employee interactions with HR and simplify the administration needs. HR Case Management is dedicated to bringing HR transformation, improve the efficacy, put consistency and uniformity in the service delivery in a hassle free manner. HR help desk Software for case management automates various processes with pre-built and pre-defined HR workflows and templates to enable a quick gateway.

Capturing the employee experience with electronic data collection is an efficient way to handle questions, requests, and problems with transparency, attend every employee with ease and have a proper management. The centralized HR Help desk software can be extensively used to implement a centralized and global platform for an organization having a small number to a huge team of employees.

The digital workplace experience for employees to get their answers and solve the disputes by identifying the categories, clear rules, instructions and policies help them to stay more organized.

How can HR help desk software benefit my business?

According to a Gartner report, “HR organizations spend as much as 70-80 percent of their time dealing with administrative activities and employee/manager questions and issues”.

No organization would appreciate delayed work or a disorder in the management that proves to be a hindrance to the overall goals. HR help desk software with automation allows the staff to access the mobile application and web portal at any moment for self-service reducing a considerable amount of service calls. This approach helps to ensure the success of HR transformation initiatives; creates a more loyal, engaged workforce; allows HR to free its talent from daily inquiries, and reduces costs.

This is a step to build an engaging community for HR and employees to connect with each other. It also provides statistics and metrics to take necessary actions for new policies, review performance and make decisions for improvement.  It serves as a simple approach to storing all critical data, accessing the history and saving the employee time that can be utilized to achieve the tactical goals.

What are the pre-requisites to take this digital leap?

This HR service model has been designed to allow easy integration, quick deployment and add value to the work with improved HR services to the business units with reduced costs. Being simple, user-friendly and intuitive, there are no major pre-requisites; a company can get started as instantly as possible. The return on investment is usually realized in the first year itself. This HR transformation with HR help desk software is a factor in reshaping your organization’s interactions.

Our team has been working closely with the HR professionals and developing the software and mobile applications suite for them for quite a long time now. It has helped us to understand the market needs and help the companies to actually achieve their targets. You can discuss more on this by leaving your details or connect us on Facebook, Twitter, Google plus, and Linkedin.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.