Learn the 4 “S” for the ultimate success of Field Services

Field services are constantly facing a stern competition to adopt the innovation at work and ways to achieve the best CRM strategies.

Today, field services do not work the way it was years ago, but the mobile-focused approach is being sought to increase productivity. The field service technician performance largely determines your customers’ trust and satisfaction. The factor of success comes with the field staff having every bit of information as they move around to complete their work-order. The field service engineer whether doing work on the road, remote location or on-site with the customer must be able to communicate and update his details to the back office team.

Our bespoke mobile field service solution,

has resulted in an increase of 79.2% customer retention

and customer referral rate by 43.7%.

We define the 4 “S” that should be included in the strategic vision of every field service company –

Service-on-the-Go

Field Services, in the nutshell, are intended to provide services as per the requested location and time. Any organization involved with field service management must be having the mobile working solution for their field engineers, cloud-hosted software for the office team and apps for the customer for 3-way coordination. To serve the purpose of mobility, a technician should receive all the tasks on the handheld device, being dispatched & scheduled by the administrator agents in the office as and when the end-user demands it.

Simplicity

Field services vary tremendously in their nature. It involves customers and end-users, the requestor of the services from various backgrounds and knowledge levels. Moreover, the field service technicians, though skillful in their work but may be not-used-to technology. Keeping all this in mind, it is vital to have software and mobile app structured to use it with minimum efforts. A clean interface, allowing easy personalization and customization as per the requirements, user-friendly and native apps can put your users & workers into the habit of using it effectively.

Synchronization

Seamless assimilation of the data is extremely important to hold on to your customers and use your employees’ time efficiently. Synchronization and third party system integration are some of the key factors to determine accurate software for your field service business. All your data records, live updates from the on-field engineers, time-tracking and customer inputs should be well-organized; in a way that a single click gives the entire history and related information. This helps to save time, give a 360-degree view & manage data relationships.

Security

No customer would appreciate it if their data is not secured with your organization. Also, it would be a nightmare for you to understand all the technicalities, generate thousands of passwords, and impose highest and complex security mechanisms. What is the solution then? Role-based security access (RBAC) is the software security guard that simplifies all your security needs. Like in our field service software, RBAC is implemented to allow right people to the right set of data. It’s an easy yet high-level security to manage access levels of your workforce.

It’s the perfect time to raise your business standards and emerge as a field service leader with the use of technology. Empower your workforce and increase the customer satisfaction with the 4 S. Sign up for a demo to know how you can implement this with business intelligence. Also, Tweet away your queries or message us on Facebook, Google plus and catch more updates on LinkedIn.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.