How the Field Services scenario

has changed over time?

The stone-age practices in the field service business

have almost found their grave.

Advancement in technology and the consequent positive results of “Techno-fying” your field services and management with software and mobility has given it an inevitable acceptance. The way customers, workers and stakeholders look at field service has changed and they are now demanding more! Lack of innovation in your field services strategies can definitely impose a huge loss of customers and market for your business.

Field Service Management (FSM) businesses are constantly feeling the heat of struggle from competitors and from increasingly demanding customers who are expecting instant service with excellence. The point is very clear – if they don’t get satisfied with your company, they will search for options and divert elsewhere. “Flexibility, Agility and Efficiency” are in the nutshell to define modern field service management.

What it was?

The journey of Field Service Management is ever-evolving with new practices and “Tech-Novation”, and it is supposed to grow with time. The outmoded methods using paper, files and dozens of documents have aged and find no relevance now. Previously, the organizations engaged in field services had a fixed structured approach, which actually made the customers wait, the requests to go pending, the workers to be hugely dependent on office administration for their tasks and so on. This rigid flow is no longer acceptable by the customers and the market. For business survival, you need to have a flexible “all-in-one” solution with remarkable features.

What it is?

The FSM leaders have made their move to seek the software solutions that hold the potential to transform their business with modern technologies. Presently, this shift from manually driven work to software automation has made a huge impact. A number of companies to whom we have served with our MobileWorker application for their staff and field service software have grown their customer base. Performance enhancement, an increase in work productivity, cost reduction, customer retention, job scheduling and optimisation, location-based tasks, offline synchronization, inventory management, system integration, personalized fast communication, real-time updates, and employee tracking are few of the main benefits that companies are enjoying with our field service software.

What it will be?

As the trends continue, the future of field service management lies safe and rising in the hands of SaaS and cloud technology. Smartphones and handheld devices with mobile applications are becoming the center of attraction for organisations to manage their field technicians in a better way. The level of personalisation and customisation specific to every enterprise is what can make it stand out. Expansion of business with extended services to the location in minimum time without compromising on quality will be reality and not just an illusion!

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.