How did a field service company
manage to save £91,400 yearly with
just 15 mobile field service engineers?

Field service success can be achieved by the
collaboration of business objectives with human efforts using technology.

The cost per hour of a field engineer was £23.43. 

This company had 15 field representatives, who spent 1 hour a day being in an office and completing paper work, it caused the company to suffer the loss of £7,031.25 every month.

This time could have been better spent working in the field. They were coming to the office to collect their work-orders and jobs and then heading to the customer s location.

Here is a case study on how iTouchVision’s Field Service Management solution helped this company save £91,400.

Business transformation

Statistics have clearly shown that the cloud computing and mobile enablement has made a profound improvement in service delivery.

Every business from the small local shop to a large enterprise organisation is converging its old methodologies and work patterns to leverage a balanced mix of web self-service, mobile applications, and cloud services.

This success story with these outcomes helped them to save £91,400 and increase the profit by 46.8% and all delivered with ROI of just 2 months.

A company certainly wants the staff to focus on productive work rather than on repeated tasks. Manual efforts to identify the load of field representatives, allocate them work & organize their schedule – This itself is a time-consuming work! Within weeks of our scheduling FSM software being in use, the administration work got more competent and effortless! The results obtained:

  • Efficient Job Scheduling and Dispatch.
  • Clear demarcation of Work Boundaries
  • Better management of each work orders details
  • Availability based incoming ticket appointment
  • Quick message passing and communication
  • Organized history, relationships, and interaction
  • Resourceful utilization of field representative’s time
  • Connected Customers, Field employees & Back office team
An enterprise puts a number of efforts in present to have higher success ratio in meeting their future goals. Nobody, in any case, would want failure! The best way to keep it a positive figure of success is to analyse the current trends of your product, services and staff, make decisions and implement changes. The company with iTouchVision’s field service automation with Dashboard reporting reaped the following benefits:

  • Workforce management
  • Identify key market areas
  • Retain the customers by knowing their frequency
  • Understand the demand scenario
  • Improvement in customer support and service
  • Rewards for the best team & individual for completion of jobs per day
  • Necessary actions against staff & services
  • Decisions for long-term and short-term
Every organization is well aware of how cloud services can transform their work and productivity. We are in the era where technology has made its impact felt like never before. The company employed our Cloud hosted SaaS offering in the form of portal for back-office, MobileWorker application for the field technicians and branded applications for their customers & they could achieve:

  • Real-time visibility
  • End-to-End customer management
  • Field workforce tracking
  • Request and Report lifecycle management
  • Data synchronisation
  • Mobility with every information being available with device independence.
  • Multi-platform availability (Windows, iOS, and Android)
  • Well-defined workflow for entire process

That sums up how iTouchVision’s Field Service Management and MobileWorker solution could help a company grow dynamically and save their huge amount of money. You can sign up for a free demo to get more ideas about what we do and how we do! Feel free to connect on Facebook, Twitter, Google plus, and Linkedin.

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.