Field Service Automation in Top 5 Sectors

A major number of the organizations providing field service, across all the verticals, are moving towards software and mobile applications, which indicates the future of field service management is in the hands of technology.

The espousal of field service automation software across various industry sectors has been prominent in recent years. The need for an optimised workflow, customer expectations, and profit maximization has been driving every organization to adopt field service software automation for their coordination and work. Although there are various solutions available to serve the purpose, but field companies are looking for that perfect solution which is tailored to their needs. Dynamic demands, market competition, and workforce productivity have been hugely sought as the main reasons to automate the field service management.

The recurrent technological innovations are reshaping field service management Market with vendors providing cloud-based mobile FSM solutions to meet all their requirements in a cost-efficient manner. Companies are investing to leverage these field service automation software solutions to meet their business goals, smooth the progress of field service technicians and allow desk employees to do their tasks such as schedules and dispatch, job views, and customer queries with the help of technology.

A research across FSM companies showed 98.2% of field service software users are experiencing positive impact with this business transformation using field service automation.

98%

Public Sector

Local government authorities have the responsibilities to engage with their citizens, provide them with a platform to raise service requests in the easiest way and send out appropriate teams to fix and take charge of the incident. It may include bin collection, potholes, graffiti, abandoned vehicles, event and conference hall booking, street scenes, broken amenities and more. By taking the cloud software approach, MyCouncilServices could help them to accomplish their tasks and manage things in a systematic way.

Healthcare

Field service in healthcare include the mobile services provided by the medical team to the patients at their own place. At times, it is harder for a patient to travel or it would be easier and comfortable to schedule a visit to his place, in such cases a dedicated app to maintain the patient information, history and medicine prescriptions can be a boon to the well-being of all. Our software with a sophisticated Service Desk helps to schedule & allocate patient appointments, maintain medical devices & help doctors’ on-the-go 24×7.

Energy and Utilities

Electric services, oil & gas, telecommunication, waste management and commodity products sector; it is apparently visible that mobility is a must. Our software solution is designed to facilitate them with supply and inventory management, data and security management and workforce tracking. Lone Worker Check-in & GPS auto routing ensures environment, safety & risk compliance for the field workers.

Housing & Facility

A 360-degree management of housing & facilities, tenants, associated workers and owners with multiple assets. iTouchVision’s housing solution includes features to submit identity documents, pay rents and bills, extend the contract, view information, report problems or request a service. Also, the owner toolkit to view reports, view multiple assets, people and their relationships & third party organizations providing services with Master Data Management.

Construction

Construction companies involve huge workforce, we help the back-office team to schedule and dispatch the jobs to the field service engineers for different locations, as per their skills and allow them to synchronize with offline integration as well. Eliminating the need for carrying paper and files on-site, having all the details right on their device on MobileWorker, log their work hours, reduce the travel costs and time, update the progress and structure the reporting.

We understand the pressure to grow technically and consider the finances as well; hence, we customize the software for every industry-specific organization allowing them to pay for what they implement and not mandatorily all modules. Since we know the potential of cloud technology to help companies with field service automation, we have got a right set of software and bespoke mobile applications for you. If you would like to collaborate with us for a free demo, you can sign up with your details. Read more updates on Linkedin and get social on Facebook, Twitter, and Google plus.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.