Benefits of treating Employees as Customers

Employee engagement can do wonders, read how!

Every organisation is aware of the fact that to run its business successfully and achieve its goals, it has to rely on the customer base. Business leaders have cited the importance of a high-quality customer service using a combination of comprehensive customer relationship management solution, strategies and marketing ideas to attract consumers and retain them. That’s how most noteworthy business works, right?

But, have you wondered about your employees who serve your customers, sell your products, market your offers and ultimately walk along with the company’s vision? If probably, they do not work in the desired manner, will your business have any value? It takes ‘two to tango’ certainly goes true when it comes to handling your customers and employees. In other words, business leaders believe that employee engagement with the organisation should be on a positive and happier note as consequently, they reflect the culture and values of what is promised to if it is actually delivered.

Studies found that highly engaged employees are

87%

less likely to leave their companies than their disengaged counterparts.

As statistics suggest, there are

2.5x

more revenues for companies with engaged employees compared to their competitors with low engagement among their employees.

On the other side, disengagement of employees can lead to unproductiveness, negativity, and mess up the entire working environment. No doubt that most of the successful companies have their employee teams backing up their success. Hence, it seems sensible to listen to your employees, keep them happy and engaged rather than searching and recruiting new ones repeatedly.

Employee Engagement HR

Employee engagement has been a hot potato owing to the increasing competition, economic crisis, rigorous recruitment and training procedures. Keeping your employees happy is vital as they are the ones who will function to keep the customers happy. They should be aware of company’s working policies, culture, aim, new updates, departmental details, etc. It helps the organisation to develop a loyal workforce that will always focus on the development of one and all.

Employee empowerment using technology is one of the best ways to achieve employee engagement. Digital HR solutions and mobile apps allowing employees to access all the information, stay updated and communicate their mind have been showing some astonishing results. Let us know how-

HR with Tech

24×7 Cloud-based Human Resources Information System has caught the attention of many enterprises to manage their employees. The multi-tasking HR system proves to benefit the organisation by allowing HR to hear their employees, send out notifications, track the performance, monitor the progress, reward the most efficient staff, generate reports, manage employee cases, measure, and control adverse working, collaborate with departments and take future decisions. It provides an effortless administration, freeing up HR staff time and allowing them to focus more on business crucial tasks. An organisation can brand it and personalise it to include as many features that shall reduce the hassles of administration.

Employee Self-Service

As the customers wish to enjoy self-service capabilities, similarly, there should be dedicated employee applications to help them with their queries. It’s somewhat time-consuming for the staff to reach out to HR department to get answers to their queries, analyse their work, ask for leave, information or understand various processes. An enterprise self-service employee app seamlessly integrated with digital HR helpdesk and CRM systems is a powerful tool for employee engagement and empowerment. It also accustoms timely help to the employee without depending upon a specific person. It inculcates a feeling of trust amongst the employees as they are facilitated with a similar privilege as the customers.

Learn it and DIY

The process of hiring new team members, their on-boarding and training may consume a lot of time and efforts. But it is obligatory for any new joiner to understand the company’s business workflows and get acquainted to it in minimum time. Even for the existing employees, a support tool to address their issues or make them understand a new addition to the system can be really helpful. Knowledge and learning management systems are used to ease this task for the organisation and the employee. All the training material and modules can be consolidated for learning, following which the new employee can start using the system with DIY (Do It Yourself) methods.

Blow the whistle

Often we encounter the cases where employees leave their jobs following some wrongdoing or a problematic situation at their workplace which they could not convey to anyone. The loss is not limited to the employee’s resignation, but in this world of connected media, they can go out and spread a negative impression for the company or even legal issues in some circumstances. The solution is to hear them out. Whistleblower is a platform for the employees to raise their voice to the authority either anonymously or sharing their identity using app or web portal. It creates employee engagement opportunities by boosting confidence in them and spreads a value of fairness that they are valued and safe.

Automation in HR administration is relevantly needed to match the latest trends, curtail errors, and intensify the performance of employees. Consider the employees as your prime customers who will eventually bring in the revenue. Thus, the need to use the right platform to engage with them is totally justified. Ensure that you do not lag behind in benefiting from the boundless opportunities of employee engagement; connect to our professionals for advice. Keep an eye on our social platforms- Facebook, Twitter, Google plus and LinkedIn for more conversations.

Make your Move now!

iTouchVision is one of the world's leading cloud-based service providers with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.