How is the modern CRM platform helping healthcare industry
to be more efficient?

Promoting Comprehensive Care and Consistent Communication with Cloud!

Healthcare CRM has been a hot potato as the patient expectations are increasing succeeding the swift technological boom in every sector. The evolution of cloud services dedicated to healthcare spectrum provides an integrated mode to connect physicians, patients, nurses, providers and organisations satisfying the quest to provide the best-in-class care. Healthcare CRM tool helps to direct proactive managed care programs within private and public bodies to balance costs, resources and service demands.

A set of specialised modules demonstrate following functionalities to yield high productivity and align the working in a cost-effective manner-

Preventive and Collaborative Care with Centralised Information

A single mistake can cost a life! Healthcare professionals need to be involved in the patient care with every possible detail recorded accurately. Contact centres are widely used by healthcare organisations to manage patient and provider communication. However, the cloud-based platform has restructured the approach by consolidating silos of information in a centralised manner.

Instead of managing communication from multiple sources and investing huge amounts, a single solution does it all! Also, it stimulates preventive care by leveraging EMR (electronic medical records) comprising of entire patient history and associated clinical data for every case.

Efficient working with Mobile Enablement for Caregivers

Mobility in healthcare implicates the division of caregivers delivering services to the patients at their respective locations. Technology innovation has embarked a new journey to empower healthcare professionals to make use of their smartphones, tablets and devices for carrying out their tasks while receiving a complete set of patients’ information on the move.

The suite of mobile worker applications dedicated to moving healthcare personnel eliminates the paper system. The application is tailored to receive tasks, auto-route and schedule the day, meet worker safety compliance and help them utilise their time efficiently to deliver care than doing repetitive tasks and travel.

Deliver High Quality Point-of-Care to All Patients

With the use of a robust solution, physicians and nurses are more informed about the patient at every stage. Also, patient self-service applications and online channels are a boon to be a partner to your patients while providing them with the best care. The medium facilitates more connected and joined healthcare services.

Patients are well-aware and have the access to all of their diagnosis reports, book/cancel appointments, pay their bills, watch educational videos and content, be notified of their visits, ask for information and stay in touch with their physician for personalised care.

Streamlined Workflows and Synchronised Communication

Protected health information (PHI) and patient confidentiality are maintained with secure access to the critical data permitted to the authorised users. The platform governs smart automation to create customised workflows to ensure high-quality and timely services to meet the patient needs and compliance standards.

Healthcare CRM technology administers patient management, task scheduling, resource allocation, critical care, risk management, invoicing, tracking status, smooth communication and information exchange rapidly and smartly.

It is predicted that the healthcare IT market, rising at a CAGR of 13.4% during the forecast period of 2015 to 2020, will grow to 228.7$ Billion by 2020.

A healthcare organisation can anticipate an array of benefits by employing an ideal solution to reorganise its working and foster a better patient relationship.

  • Lower cost of operations

  • Uninterrupted care delivery

  • Seamless access to critical information

  • Enhanced patient engagement

  • Mobility to healthcare workers

  • Smart case coordination

  • Marketing opportunities

  • Prompt actions

  • Coordinated task administration

  • Regulated Compliance

A significant change in the healthcare CRM approach will encounter a bundle of challenges at the initial level. But, it’s all worth it considering the problems that will be solved and managed with it. All that an organisation needs to do is beginning this journey with clear goals and implement a solution supporting their aim to provide superlative services using technology. To get more assistance, sign up with us for a non-obligatory demo!