CALL CENTRE SOLUTION & CONTACT CENTRE
A robust and Call Centre Solution that can be easily integrated into your existing systems and be in the centre of your CRM strategy. Designed for the customer support agents to raise tickets and manage customer requests received via calls, e-mails, tweets, posts and chats.
Multi-Channel Platform
Customer requests, queries and complaints received through different mediums are stored in the system capturing all the information of the user and nature of the request.
Streamlined Communication Processes
Well-defined flow for effective customer communication for the agents while handling the queries, requests and reports with contact centre software.
Centralised Information Hub
Agents can simply log in to their account from any device, check for mail and social notifications, receive calls and open the request form to capture all the details into the centralised system.
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How does call centre solution software work to ease the work of agents?
Ron is a customer service agent who attends to multiple requests from different customers possibly through mediums like calls, few through emails and some requests in-person. Once he is logged in, all he needs to do for all these requests is to use our contact centre software, access the easy eForms, select the appropriate category, put the data systematically into fields & complete the process of each request in less than 90 seconds!
Enhanced experience leading to happy returning customers
Increase in productivity of staff as they become more confident while answering calls
More number of customer calls attended by agents in a day
Centralised system with complete information shared with role-based access control
No need to have separate solutions to manage emails, social media & chat requests
Ability to auto-distribute incoming customer queries amongst the team
Flexible and fully configurable workflow for high adaptability
Reduction in manual errors as each form has validations
Ability to automate replies from email centre & notify customer about their request status
Quick actions as allocation of tasks for particular request from email centre is possible