5 Challenges in Housing Assistance and Management

Modern Housing assistance and management is a people-oriented, all-around professional service aimed at civilizing and sustaining the living environment. Housing assistance services go afar than just offering physical shelters to occupants. It incorporates the stipulation of infrastructure and amenities, maintenance services, payment facilities and work request management. A proper system in use ensures a resonant relationship between landlord and occupant and between tenants themselves which gives the fullest worth of estate or individual houses to the landlord and tenants.

Housing assistance and management involves landlords, residents, service contractors and housing-related professionals. It includes the allotment of accommodation to new and existing tenants, providing pertinent tenancy agreements and managing these, giving all the housing support, organising repairs, attending service orders, information and counsel and possibly attending problems between neighbours.

With our studies and research over the years, experts at iTouchVision have pointed 5 major challenges in this area:

Contract and Document Management

The tenant agreement and related documents should be managed with legal benchmarks and precision. The provision to extend, amend any points or details should be reflected and updated for every user. Creating it every time and delaying the process by fetching the records becomes monotonous. “An automated module designed to store and manage the contract documents, tenancy agreements, credit notes, generates electronic reports and is swiftly available creates a standard impression and reduces the administration burden.”

Data Management

It’s the most crucial part to maintaining every single record of the residents, their family members and all the relevant and related details. Also, all this information should be easily accessible. Currently, majority of people involved in providing housing assistance and services are still using the age-old file and paper based system which is tedious and non-reliable. “Imagine there’s an urgent police enquiry about one of your resident and you have to search in hundreds of files and find it after hours! Not worth it!”

Payment and Transactions

“Money matters and hence the matters of money need to be in place with perfection.” Keeping a count of rents, memos, member dues, issuing receipts, bank account details and any other extra expenses is a set of tasks that if not done with utmost accuracy can create a big mess. The landlord and the residents both should be acquainted with a system where paying online, managing, tracking and viewing the details should be clear and automated. Whether it is a minor memo or the entire sum, it should be via a reliable and time-saving method having self-service.

The setbacks in managing housing and tenants as stated here can be overcome with a solution that is cost-effective and ubiquitous. iTouchVision has got the exact platform and toolkit you are looking for – to address above mentioned challenges and benefit you beyond your expectations. Sign up for a free demo to know more about housing assistance and management solutions! Feel free to tweet us or send your query on Facebook.

Service requests

In daily routine, there are several problems or repairs that need to be fixed at the earliest as per the resident’s convenience. The long process of reaching the landlord via call-wait-hold or meeting in person and registering a service request causes delay and doesn’t meet resident expectations. “Think about having a mobile application or a web-based portal with pre-populated information that helps resident to register a repair request online within few steps 24/7 and is solved in a couple of hours? “ It’s definitely your duty to give the best and quick as they rely on you!

24/7 Access

In this fast-moving age, everyone wants to do more in less time. There should be a place for quick action on the main tasks to manage time effectively. Monitoring things with automation helps to achieve targets timely and deliver services and have happy residents. Managers can bring a drastic change in the working by employing right technology at the front end for tenants and back-end for the executives. “Information passing for residents, discussions, service solution, task action, complaint resolution, report generation and analytics for the owner, data integration and miscellaneous practices should be performed in an efficient and tech-way that adds value to time.”

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