5 Benefits of Email Centre

The perfect Email Management Software

E-mail communication is highly used by people to get in touch with the company. It is considered to be an efficient and effective way to express or request the needful by the end user. It is an easy to use a form of business communication; that is inexpensive, requiring just an internet connection. Hence it is very important for an organisation to have a proper system that responds to every email and use it as a scope of business growth and improvement.

iTouchVision‘s email centre can be integrated seamlessly with various applications. The email centre with an accumulation of the noteworthy features has been designed considering the importance of mail platform and its mass acceptance. It is a complete email management software that increases the productivity of agents and provides the best customer experience.

Enlisting the 5 major benefits that shall help you make your choice with our Email centre:

Track it

Our Email management software is a central repository that tracks every incoming email and keeps the thread of communication for future. The software is configured to receive all emails that are sent to particular IDs instantly. This ensures no mail is missed out irrespective of the high volume of messages coming into the email centre. “Track The Traffic” instantly and effectively!

Automate it

You can automate and customise templates that need to be sent as a response to a particular type of request. This reduces the manual efforts of the agent to frame the content and send a reply; more of the time can be spent on the main tasks. The administrator can also schedule the automated replies to the user in bulk or particular groups. For instance, your contact centre agent John can handle more Emails in a day with this approach and spend his time skillfully. “Attract with Automation” is the key!

Action it

An email sent to the company for requesting a service needs not only a response but action as well. For example, a customer named Mr. Peter Thomas has sent an email to your company requesting a service of his bin collection and a change of the broken bin. On receiving this service request, the agent shall reply and also create a Service Request directly from the Email center and send it to the field service team. This ensures a quick response and faster action.  Also, a task to deliver a new bin shall be created from the Email centre itself. “Action with Perfection” on time to win the customer!

Analyse it

The dashboards and analysis help the authorities get a clear picture of which type of requests are received the most, which of the customers are engaged the most and what can be done to improve the service delivery. As they say, truth is spoken with figures. “Analyse with Analytics” and make wiser decisions!

Reduce it

A company can significantly cut down on costs with the use of Email centre that will automate the process with innumerable great features. A negligible number of errors as the software is smart and handles the entire management with minimal human efforts. As all the emails are captured at a single place, it gives a comprehensive view, easy filters to sort the mails. Reduce the time required to escalate the tasks to concerned team. “Reduce and Reach” to improve and enhance!

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Apart from this, a company can take advantages of personalised themes, preview the emails before they are sent, add multiple recipients, media attachments, etc. If you feel interested in trying our trusted solution being used by our reputed client companies over years, then contact and sign up for a demo with iTouchVision for more.

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.